Tech Mahindra Hiring: Work-From-Home Voice Process Job Opportunity

Looking to start your career in a well-known IT services company from the comfort of your home? Tech Mahindra is hiring for a Work-From-Home Voice Process Associate role, an ideal opportunity for freshers and candidates with up to 2 years of experience in customer service or voice support.

Job Overview

• Position: Voice Process Associate
• Company: Tech Mahindra
• Work Location: Remote (primarily hiring for Noida, but open to other locations)
• Experience Required: 0–2 years
• Work Days: 6 days a week
• Shift: Rotational shifts and week-offs
• Eligibility: 12th Pass or Graduates from any stream

Job Responsibilities

• Respond to customer calls (inbound and outbound) in a professional manner
• Listen actively and resolve queries or concerns quickly and accurately
• Provide clear and concise information related to products, services, or accounts
• Record and document customer interactions and outcomes
• Coordinate with internal teams to address complex issues

Requirements

• Excellent verbal communication in English; additional languages are a bonus
• Consumer first mindset with the ability to solve problems regularly 
• Must have a broadband internet connection with a minimum speed of 30 Mbps
• A Windows laptop with at least an i5 processor, 8GB RAM, and a webcam
• A noise-canceling headset is highly recommended for optimal call quality

Frequently Asked Questions (FAQs)

Q1: What does a Voice Process Associate do?

At Tech Mahindra, a Voice Process Associate is tasked with managing customer interactions through voice communication only. This includes answering calls, resolving queries, guiding users, and ensuring customer satisfaction through clear communication.

Q2: Is experience required for this role?

No prior experience is required. Both freshers and experienced individuals (up to 2 years) can apply. Tech Mahindra offers training for new employees to get started confidently.

Q3: What kind of equipment do I need to work from home?

You’ll need a high-speed internet connection (minimum 30 Mbps), a laptop with at least an i5 processor and 8GB RAM, a working webcam, and a quality headset with noise cancellation.

Q4: Do I need to have a college degree?

No. You must have passed at least the 12th standard. Graduates from any field are also eligible.

Q5: What’s the typical work schedule like?

The role involves working 6 days a week on a rotational shift basis. You’ll be expected to log in for 9 hours daily, which includes 8 productive hours and a 1-hour break.

Q6: Is this job open to people outside Noida?

Yes. While the recruitment is centered around Noida, remote candidates from other cities can also apply if they meet the system and connectivity requirements.

This is a great chance to gain experience in customer service and grow within one of India's top IT companies. If you have excellent communication skills and are comfortable working in a remote setup, this role at Tech Mahindra could be the perfect fit.

Apply now and begin your work from journey.