Finding a stable job with growth opportunities is every job seeker’s dream. If you’re looking for a career in customer support with a trusted brand, here’s your chance! The Zomato process is hiring Customer Service Executives for voice and chat support roles. Whether you’re a fresher or have some BPO experience, this could be the opportunity you’ve been waiting for.
📝 Job Highlights
- Job Title: Customer Service Executive (Voice + Chat)
- Company: Ayka Communication (Zomato Process)
- Location: Thane, Navi Mumbai, Dombivli
- Experience Required: 0 – 5 years (Freshers welcome)
- Salary: ₹2.25 – 3.5 LPA (depending on experience)
- Employment Type: Full-time
- Openings: Multiple
🎯 Role & Responsibilities
As a Customer Service Executive, you’ll be the first point of contact for Zomato users. Your responsibilities include:
- Handling customer queries via voice and chat.
- Assisting with order-related concerns (tracking, refunds, payments).
- Ensuring customer satisfaction through polite and quick responses.
- Coordinating with internal teams when required.
This is an excellent role if you enjoy solving problems and interacting with people.
✅ Eligibility Criteria
To apply for this role, you should have:
- Education: Minimum 12th pass (Graduates preferred).
- Good communication skills in English and Hindi.
- Typing speed of at least 25 WPM needed with 90% accuracy.
- Experience: Prior BPO/Customer Support experience is an advantage but freshers are encouraged to apply.
- Work Style: Comfortable with rotational shifts and week-offs.
💰 Salary & Benefits
- Salary: ₹2.25 – 3.5 LPA (based on experience).
- Incentives on performance.
- 5-day working schedule.
- Rotational weekly offs.
- Career growth opportunities within the company.
📌 How to Apply
Interested candidates can apply directly through Naukri.com or reach out to the recruiter. Make sure you keep these documents ready:
- Aadhaar Card & PAN Card.
- Updated Resume.
- Education Mark Sheets.
- Experience Certificates (if any).
💡 Why Join Zomato Process?
- Work with one of the fastest-growing food-tech brands.
- Gain valuable customer service experience in a structured process.
- Enjoy job security with timely salary payments and growth potential.
- Open to freshers – a great way to start your career in customer service.
🗝️ Interview Tips
To crack the interview successfully:
- Brush up your spoken English.
- Practice basic typing tests (25 WPM minimum).
- Showcase confidence with a polite attitude during the HR and client discussions.
- Keep your documents ready to avoid delays.
❓ Frequently Asked Questions (FAQs)
Q1. Is this a work-from-home job?
👉 No, this is a work-from-office role located in Thane, Navi Mumbai, and Dombivli.
Q2. Can freshers apply?
👉 Yes! Freshers with good communication skills are welcome.
Q3. What is the salary range?
👉 ₹2.25 – 3.5 LPA depending on your skills and experience.
Q4. How many days off will I get?
👉 You’ll get two rotational weekly offs.
Q5. What shifts will I have to work?
👉 The job requires rotational shifts (day and night).
Q6. Do I need a degree to apply?
👉 No, 12th pass candidates can apply.
Q7. Is this a permanent role?
👉 Yes, it is a full-time permanent position.
🔔 Final Thoughts
If you’re looking to build a career in customer support with a reputed process, this opportunity is worth grabbing. With good salary, growth opportunities, and a chance to work with Zomato’s process, it’s time to apply now and secure your spot!
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