Work From Home with Tech Mahindra – Salary Starts Day 1 (Apply Now)

Work From Home Opportunity: Associate Customer Support at Tech Mahindra (Kolkata)

If you’ve been looking for a genuine work-from-home opportunity in India, here’s some good news. Tech Mahindra is hiring Associate Customer Support (Voice Process) candidates for a contractual position that allows you to work remotely while gaining valuable experience in the IT services and consulting industry.

This role is ideal for freshers and those with 0–1 years of experience in BPO or customer service. Let’s dive deeper into what this job is all about, the skills you need, and how you can apply.

🌐 Job Overview

• Designation: Associate Customer Support (Voice/Blended)

• Location: Remote (Hiring office located in Kolkata)

• Job Type: Full-Time, Contractual (till 30th October)

• Industry: IT Services & Consulting

• Department: Customer Success, Service & Operations

• Employment Type: Full-Time, Temporary/Contractual

• Openings: Limited (1 position available)

• Salary Range: ₹1.75 – ₹2 LPA (Salary from Day 1)

📋 Key Responsibilities

As an Associate Customer Support, your main role will be:

• Handling FK Voice customer queries in English and Hindi.

• Supporting customers through phone calls in a 24×7 rotational shift.

• Providing excellent communication and problem-solving support.

• Maintaining customer satisfaction and ensuring proper issue resolution.

• Working in a customer retention & blended voice process setup.

🎓 Eligibility & Qualifications

• Education: Higher Secondary (12th pass) or above. Graduation not mandatory.

• Experience: Freshers can apply; candidates with at least 1 year of BPO experience will be preferred.

• Skills Required:

  • Excellent communication in English and Hindi.

  • Typing speed: 25 WPM with 90% accuracy.

  • Good listening and problem-solving skills.

💻 System Requirements (For WFH)

To work remotely, candidates must have:

• Windows 10 or 11 operating system.

• Minimum 8GB RAM.

• Processor: Intel Core i5 or AMD Ryzen 5 and above.

• USB Noise Cancellation Headset.

• Reliable internet connection.

📝 Documents Required

Applicants should keep the following documents ready:

• Aadhar Card (with complete Date of Birth) – Mandatory.

• PAN Card – Mandatory.

• E-Aadhar – Mandatory.

• Educational certificates (10th & 12th mandatory).

• For experienced candidates: Offer letter, Experience letter, and last 3 months’ salary slips.

📅 Interview Process

The hiring process includes multiple stages:

1. HR Round (via video call, Aadhar verification mandatory).

2. Typing Test – Minimum 25 WPM with 90% accuracy.

3. Versant Test – Level 4 or above.

4. Premap Assessment.

5. Client Round (requires hard copy of Aadhar).

🕒 Work Schedule

• Shifts: 24×7 rotational.

• Work Days: 5 days a week.

• Week Offs: Rotational.

💰 Salary & Benefits

• Salary: ₹1.75 – ₹2 Lakhs per annum.

• Salary starts from Day 1.

• Full-time contractual role till 30th October.

🚀 Why Consider This Job?

• Work From Home flexibility with a reputed MNC like Tech Mahindra.

• Freshers welcome—a great way to kickstart your career in customer support.

• Opportunity to develop communication, problem-solving, and technical skills.

• Gain real industry exposure in IT services and consulting.

❓ Frequently Asked Questions

1. Is this job permanent?
No, it’s a contractual role till October 30, 2026.

2. Can freshers apply?
Yes, freshers are welcome, but prior BPO experience is an added advantage.

3. What are the working hours?
It’s a 24×7 rotational shift, with 5 working days and 2 rotational week offs.

4. Is the salary paid from training?
Yes, salary is credited from Day 1.

📩 How to Apply

Interested candidates can apply through Naukri.com or Tech Mahindra’s official careers page. Keep your documents ready before applying.